Ring Device with New Fiber Optic internet connection

Question

I purchased my Ring device December 2020, and have had no issues until my internet went to fiber optics a few months ago. Since then, I have tried to reconnect my Ring device to my internet/modem, and it is unable to do so. I am wondering if the new fiber optic internet speed is now incompatible with the Ring device due to its age. If yes, is there a way that Ring will give a discount for the purchase of a new one. Any help would be greatly appreciated.

Tom_Ring · Answer

Hi @thecanadianhillbilly. What is the specific issue you are running into when trying to connect your device? You may need to adjust some settings on your network, but this will depend on the error you are getting when trying to connect.

user_884ca0 · Answer

I’d also like to find out the answer to your questions. I am seriously considering going to Ezee fiber for my internet but it appears my existing cameras are likely not going to work. I’m hoping to find a work-around. If not, wondering if Ring would give us a discount for trading in our existing cameras/doorbell.