Ring doorbell 3 not turning on

Question

I lost connection to my doorbell, so I thought it was the battery. But last connection with the doorbell showed the battery at 53% so I’ve tried to reset it and pressed the orange button and nothing is happening tried to hard reset nothing. Thought it could be the battery but I have two and tried them both. Nothing. Any help would be great. Just seems like it’s dead.

Caitlyn_Ring · Answer

Hi @Mark19871. Try fully charging both of the batteries and then trying one at a time in the Doorbell. When you insert the fully charged battery into the Doorbell, hold down the setup button for at least 20 seconds to initiate a reset. If the Doorbell is still unresponsive after trying these steps, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

user66926 · Answer

Mine is doing exact same thing it cut off will not restart will not power up. I thought it was the battery I bought a new battery still nothing I put the battery in it says 53%. Light is not spinning. Will not work at all. Shows off-line.

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