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Question

Stick up camera worked perfect for a month then now only get audio with plain white screen.

Caitlyn_Ring · Answer

Hi @user41327.  Check that you have the latest version of the Ring app installed, and disable any VPNs on your phone when using the Ring app. You can read more about mobile device compatibility [here](https://support.ring.com/hc/en-gb/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). Next, I'd recommend reviewing the troubleshooting steps regarding Live View in [this](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) Community post. If this concern persists, please follow up with our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.