Stickup Cam Battery (3rd Generation) Motion Detection Range very short

Question

I recently purchased this cam to monitor a stairway in our home.  Setup was seamless, signal strength in the 30-50 RSSI range, and most features seem to be working okay.  However, as I walk down the stairway towards the camera, it does not start recording (blue light comes on) until I reach the very bottom stair (8 ft. directly in front of the cam.)  I have tried tilting, changing cam height between 2 ft. and 6 ft, set motion sensitivity on max, and advanced motion detection is on, but the detection range is never more than 9 ft. or so.  I have even come down the stairs wildly waving my hands, but that makes no difference.  What am I missing??

Justin_Ring · Answer

Hi @user56003. Those were good troubleshooting steps to try for your concern. Try also [rebooting the Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) to see if it helps. If you have tried this step as well and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.

Manns61497 · Answer

I’m having the same problem, I upgraded from a plug in to a battery stick camera. The battery shows no motion while the plug in shows everything. I placed them side by side to try to adjust settings, still nothing. I have rebooted the battery camera twice.