My flood sensor was disconnected from my alarm base and I keep resetting it. No info other than take out battery and replace which does not work. It sees the device but cannot connect to wireless network comes up. Thanks, Cannot find any support on this issue

Thanks, I have done all this and we are still getting stuck at finish setup screen. Tried two different batteries, no luck.

If your Flood and Freeze Sensor will not connect to your Ring Alarm system, you can try resetting it. With the battery inserted, hold down the test button for at least 10 seconds. Try the setup process again after the reset with the Flood and Freeze Sensor near the Base Station to see if it will connect. If that doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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