Camera works fine but flood lights will not come on

Question

We installed our floodlight/camera and it worked great for several weeks. However, after that the lights quit working. The camera still works and we get a notification of any movement but no lights anymore. When I look at the lights, I see a glimmer of light on the LED's but that is it.

Justin_Ring · Answer

Hi @Cheema504. If you have rebooted the Camera and the lights are still not turning on, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.

Caitlyn_Ring · Answer

Hi @user32862. The lights on your Floodlight Cam should come on with motion detection when it is dark enough outside. First check that the Motion-Activated Lights toggle is on under Device Settings  Light Settings. If that's on but the lights still do not come on with motion at night, try rebooting your Floodlight Cam by tapping Reboot This Device on the Device Health page. This may take a few moments. Test out the Floodlights at night to see if they are coming on with motion correctly.

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