Detects motion but won't ring

Question

Hi, my phone won't alert me when the ring doorbell is pressed whilst my phone is already alerting me to their motion. I have to check the camera to see if there is somebody waiting for me to answer the door. How can I make it alert me to both?Thanks Tom

Caitlyn_Ring · Answer

Hi @Tshaw1983. When this happens, do you have the Live View open at the same time, or is the motion event still being recorded? If the Doorbell is recording an event, either a motion detection or a Live View, a new event can't be triggered until the first one is done recording.

user_8fe4d2 · Answer

I have exactly the same problem as do a lot of people. Surely Ring can do some sort of update so when the doorbell is pressed it overrides the motion recording. I am paying for something that is impossible for me to use