Video doorbell 2nd gen problems

Question

I bought the ring video doorbell 2nd generation 4 days ago and rencently been having problems with it, when someone presses on the doorbell sometimes it doesnt come through to my phone as a notification its really strange my wifi is 30 plus meg so shouldn't be doing this, whats the best way to fix this please much appreciated

Caitlyn_Ring · Answer

Hi @user32445. I'd recommend checking if the Doorbell ring is registered in the Ring app under the Event History. This would determine if the Doorbell ring is not being registered at all, or if it's an intermittent notification problem. Additionally, verify that the Doorbell is receiving a strong signal by checking the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength) on the Device Health page.

user32445 · Answer

Ok the rssi is fine and on green my wifi connection is strong