Transfer subscription to new unit

Question

I bought a new doorbell 2gen and deactivated the old one. I need the new to be replaced to the already payed subscription. Can anyone help me with this as I don’t seem to find where to do this. The subscription is for one unit only, but I assume changing device on the already active subscription should work?

Caitlyn_Ring · Accepted Answer

HI @user81805. If you have a Ring Protect Basic plan, that plan is tied to the device that you removed. In this case, you’ll want to cancel the Basic plan tied to that device, then subscribe to a new plan for the new device. When you cancel a plan, you’ll receive a prorated refund for the unused amount of time. If you have the Ring Protect Plus plan, you won’t need to do anything, as the Plus plan covers all devices at one location. I hope this helps answer your questions.