Why can my ex still get notifications from my account?

Question

My ex is getting notifications from my doorbell despite me having removed her from my users list.  Why is this?

Caitlyn_Ring · Answer

Hi @sention. Once you remove a Shared User from all of the devices on your account, they should no longer be receiving any notifications. If you open the Ring App \ Main Menu \ Settings \ Users, does anyone still appear under Shared Users? If you have multiple Ring devices, you may need to ensure that access for all of the devices has been removed for this user.