Ring keypad gen 2 won’t turn on or charge

Question

My keypad for my alarm just stopped working.  Won’t charge, won’t do anything.  Doesn’t appear that I can change the battery.  I’ve only had it about a year and a half

Caitlyn_Ring · Answer

Hi @user20314. Try the troubleshooting steps listed in our Help Center article [here](https://support.ring.com/hc/en-us/articles/360042155432) to see if you can get your Keypad working again. If it's still not working after trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.