Can anybody tell me how long the existing wired doorbell is supposed to ring when the Ring unit button is pressed (it’s an old fashioned bell/buzzer that used to sound for as long as the old doorbell button was pressed). Ring phone support are completely clueless and make up numbers (started by saying 5 seconds. Then ‘it’s a pulse’ and then 1 second) . I am finding that my doorbell rings for only approx 1 second (ie Ring unit sends power to the doorbell for approx 1 second). This is too short to be easily heard. I am keen to understand if this a fault or part of the design (in which case the design is dreadful).

Hi @Jonathan66. Which model of Ring Doorbell do you have? You can find this information on the original packaging, on the back of the Doorbell itself, and on the Device Health page in the Ring App. Additionally, what type of chime do you have, a mechanical chime? If possible, please share the make and model of your in-home chime kit as well so we can ensure it's compatible with the Ring Doorbell that you have.

It is a Video Doorbell (1st gen) according to the device health. As I said, it is connected to a standard buzzer / bell - not a chime. The buzzer / bell sounds for as long as it is supposed with 8 VAC. Here is the model. https://www.amazon.co.uk/gp/product/B0001NPZ0G/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

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Matt2927

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August 26, 2020

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