Transfer of ownership

Question

Hi. Currently a Ring customer with the Home Standard with included Professional Monitoring.We are selling our house and the new buyer is going to get the existing equipment (except for one doorbell camera and one outdoor camera that I have already moved to use at our new place).I expect to buy a new monitoring station/keypad/motion sensors/contact sensors for our new place to use with the doorbell camera and outdoor camera we already brought over).Can this go on my existing Ring  account as a second location and then I can delete the original location from my account?How do I go about transferring the equipment at the house to the new owner once they take possession (base station, keypad, contact sensors, motion sensor, panic button, water sensor, range extender)?Just want to ensure I do things in the right order

Caitlyn_Ring · Answer

Hi @Slydude. You cannot transfer an already set up device to a different account. In this case, you will want to remove the Ring Alarm system components first, and then the Base Station from your Ring account. This will allow the new owners to set the system up under their Ring account. You cannot transfer an already set up device to a different account.

user_6ad1fd · Answer

When I reinstall my 3 x cctv units it keeps staying new ownership. I am the owner from new how can I over come this problem