Ring doorbell goes offline weekly

Question

Recently, my ring doorbell goes off line weekly. I have to reseat the battery then goes back online. This is a new issue, did not happen before.

Caitlyn_Ring · Answer

Hi @DavidStewart. Which model of Ring Doorbell do you have? You can locate the name of your Doorbell model on the original packaging or on the Device Health screen in the Ring app. Additionally, what is your Doorbell's [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4)? The RSSI measures how strong the wifi connection to your Doorbell is, as an unstable or weak connection can cause connectivity concerns.