Ring offline

Question

My battery Ring keeps going offline. Wifi is fine. Battery is good. When we reboot, it works for a day then goes offline. What can we do?

Justin_Ring · Answer

Hi @user_54c4f4. Try rebooting your router as well. You also want to make sure your Ring device has good signal strength. This Help Center page has other steps you can try as well. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.