Shared accounts can delete footage

Question

There is a way for people with shared access to delete footage on the ring camera. How can we prevent someone from doing this again? My boyfriend has a ring camera and his sister who has shared access to it has the ability to delete videos even though in setting it says she can’t. I also have shared access to this device and on setting says I can’t delete footage but I found a way to select the motion i want deleted and delete it completely even though I only have shared access. This needs to be fixed.

Caitlyn_Ring · Answer

Hi @user15930. [Shared Users](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) are able to access the Event History and view videos, but they are not able to delete videos. If you're seeing anything different, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

user81528 · Answer

My brother is a shared user and he is deleting videos. How do we stop this ? I want him to have full access to other features but not be able to delete