My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?

Installed the floodlights yesterday and having same issue, Doorbell seems fine

Has there been any type of resolution to this issue? I am having the same issue. I have 6 ring cameras and I get this message on some of them but not all of them. Uninstalling and reinstalling the app did nothing. WiFi is not the issue because I am getting normal video footage, so the strength of the WiFi isn’t the problem, more bandwidth is needed to upload video than a snapshot. Ring customer support is pretty much useless. Any help would be appreciated.

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user60230

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September 28, 2023

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