Transfer subscription to new device

Question

On 17th April 2025 I purchased a new Ring Battery Video Doorbell Plus (Newest gen) to replace a faulty 4th gen doorbell.  I received this and have it set up.  I'm still paying a subscription for my 4th gen doorbell, the last payment was made on 6th May.  Will this subscription transfer automatically?  If not how do I effect a transfer.  The old doorbell is not in use.  I'm constantly receiving messages about the free trial ending.

Caitlyn_Ring · Answer

Hi @user_b93017. No, you cannot transfer a Ring Home subscription. Since the Basic plan only applies to one device, you will need to cancel the existing plan, then subscribe to a new plan for the new Doorbell. You can learn how to cancel a Ring subscription here https://ring.com/support/articles/0p7eu/Cancel-Ring-Subscription-Plan.

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