Ring doorbell cannot connect to internet

Question

I just tried to set up my doorbell and it fails to connect to the internet. My internet is good and I just cannot get the connection. Without this the doorbell is useless.

randalwoods · Answer

I too am having connection issues with the Ring Video Doorbell. Going through the setup fine til it attempts to establish internet connection via my wifi network. I can see the device in the connected devices briefly. I have internet service provided by Xfinity Comcast. My router/gateway provides two networks. a 2.4GHz and a 5GHz. The doorbell needs to connect via the 2.4GHz network. I followed one try which was to disable the 5GHz network. That did not correct my issue. Our speeds are excellent. I have rebooted the router multiple times. I have performed hard resets on the device multiple times. I have multiple devices that use the wifi, they are all performing excellently. In fact, I just connected a new Amazon Echol Show to the network without any issues. Any advice. Ring support suggests the device is faulty and should be returned. But I've read several topics in forums that said that didn't fix their problems. Just wanted to exhaust all possible 'fixes' before returning to the store.

Yoda · Answer

My Ring Doorbell is not connecting to the WiFi