Ring doorbell 2020 doesn’t recognize plug-in

Question

My ring door bell 2020 after hooking it up to the plug-in adapter from ring due to battery always dying, my doorbell won’t recognize the plug-in. Says there is no power to it, when it is on. The surge protector is turned on. So no issue with power from there. Any tips to get it to work? We did try to solar panels but nothing workEd with our door bell. Please help.

Caitlyn_Ring · Answer

Hi @bbb6be695f7913e8a69d9ad21ee8eb. The [Ring Plug-In Adapter (2nd Gen)](https://ring.com/products/video-doorbell-plugin-adapter-gen-2) should be compatible with the Video Doorbell - 2020 Release. Have you tried plugging the adapter into a different indoor power outlet? I would also recommend ensuring that the adapter is fully and firmly plugged in at both the standard indoor power outlet and on the Doorbell itself.

bbb6be695f7913e8a69d9ad21ee8eb · Answer

Yes I have and it still isn’t working. I’ve had to reset my ring camera more then once and it’s still not fixing the problem.