Responses (3)

T
Tom_Ring
Hi @bailen06. Thank you for sharing this image. I recommend turning off power going to this Camera for 3 minutes, then restoring power. If this does not clear the video quality issue, you can reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-03-2021 21:05:14
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S
ScatPack
Was there ever a resolution to this? I am having the same issue. Doesn’t seem to get triggered until sunset.
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05-04-2021 00:29:11
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A
Arwinth
Called the support team for the same issue. Told them I have reset and power cycled the device few times. The support team was not helpful what so ever.
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25-04-2021 09:25:59
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