Ring app - Modes Settings not working

Question

When I go into Settings - Modes all I get is a video about this feature but I can’t access the settings. I want to disable camera recording when the system is in disarm and Home mode.

Caitlyn_Ring · Answer

Hi @Beades. Make sure your Ring App and your phone's OS are both fully updated, and that any VPNs you have are disabled. You can also try accessing the Modes settings on the device profile page for your Camera. In the Ring App, tap the menu in the top left  Devices  your Camera  Mode Settings  Customize Mode Settings at the bottom of the page. Let me know if that works for you! :)

user_62b788 · Answer

Turning VPN off didn’t fix this problem nor did it take the learn more video away . And it didnt make the modes show up on my dashboard. I still can’t get the 'away', 'home', and 'arm' modes on my dashboard.