Unfortunately I have to post this within the community since calling gets me nowhere. As a customer for almost 2 years now I have gone through every single device this company has created assuming my home (originally my moms home) was literally at fault and I needed a different model which had a different feature, when in all reality every device has 1 good feature and the rest faults. I have gone round and round with customer support over the dang service when I have top notch service in my home and the best out of my neighborhood, yet was talked into the Chime pro ontop of the multiple doorbells, cams, security cams and spotlights I now own. I did not originally buy the ring product to have this many of them, and to have this many issues. I needed a security camera, that was it. And sad to say, due to all of this companies faults especially recently with all of the systems being inoperable and having glitches to where they either go off line for everybody, stop recording, notifying and now currently the systems are claiming there is no subscription (which obviously means no recording [still])... which is unimaginably the worst timing within the past couple months.. because I now have an actual folder of police reports from my house getting broke into and robbed 5 times (!!!) in 2 months and they all coincide either with the systems 'going down' or this companies notorious 2 year problem with products glitching and not recording or delaying. It's very convenient that my house and the neighborhoods within a radius of 3 miles have had a trend of break ins that coincide wonderfully with their analytics of systems going down at the same time. Very curious. So this is not just an issue with me, but stats reported are showing it from people everywhere that own these products and its surprisingly a big issue in a 3 mile radius where I am, of not just house and car break ins, but robberies and a\*\*aults with all ring owners while this companies having system failures. I applaud the timing of this because the ones doing it are bold while the world is on lockdown at home... but I applaud you because all the assaults, vehicle and home burglaries are done to those of us who work in public safety and are at work protecting and serving the people and yet you cant keep your systems from failing and now they're being investigated due to them 'trending analytically the moment they go down'. It's a serious problem and I'll share my side now. \I'd like to add, to anybody that is blessed to see this before they probably delete it from community view to save you from the hassle. This is my personal experience and to boot, which this is something they can never give back to me, but I'll add it for everybody to know. When you pay for your subscription you may not think it's a big deal to have a longer 'cloud storage' than they are giving you (max 30 days unless you download the vids) but honestly if you're paying for these devices and to have 'live view' and access to YOUR videos outside and in your home then you should have no limit to the amount of time the videos are on your account in your cloud space. I can understand a limit in space and amount of videos but keeping for only 30 days is ridiculous because it's the freaking cloud. But I may be a little biased due in part that my Mother passed away and I called and begged them, BEGGED them to give me time to get out of the hospital and get home to access her account to manually save those videos of the last time she was alive. And now I dont have those last days we spent together on the fourth of july in our front yard. All because I had to download them, my own videos, of my own life, on my own devices with my own subscription to the plan to be able to keep videos on what is an endless cloud with GB limits, not time limits! And this company took that from me. They couldve easily given me a couple days until I could've retrieved those videos. And what made it difficult for me to not be able to download to my phone in the hospital bed was because this companies cruel and money hungry systems that fail continuously would not allow multiple downloads of my own recorded videos.. you have to go in and click each one while playing them to download. So I'm sure you can imagine this tremendous issue with such a simple logical system. I've worker in IT and web design and there is no need to be charging for a 30 day 'RENTAL' of the cloud, only limits on GB space and it is childsplay to write the code to allow multiple selections to download ones own personal videos of their own devices to their computers if thats the system and game yall want to play. \So be forewarned people, that their products have many issues (coming from a 2 yr customer), customer support is hard to reach and when you do it is always either their systems were updating, has a minor glitch but is fixed, 'you may need to replace your faulty device', or the best excuse yet is 'check your wifi signal & with your ISP' - 'its your service that is causing the issue, may we suggest our Ring Chime Pro' and ontop of all of this, every one of your videos which may be evidence or be important later (either something suspicious that comes to light with a robbery, r\*pe or m--der, or my case) but your videos... I cannot stress enough that these are YOUR videos not theirs, will be deleted from the infinite time limit (\*not size;GB) cloud that they charge you for. Please people be aware of these problems because they have ruined my life. \And to my original point of this post, the systems have 'glitched' for the umpteenth time in 2 years, and the past 2-2.5 months with their back to back system and device failures I have conveniently been broken into and robbed each time (5x, 5 police reports), or at the very least the system was delayed to begin recording [as usual] so it only caught my screen door shutting. \As somebody that works in public safety and has shifts of up to 24 hours I should not be having to worry about this problem with all the devices I was gimmicked into purchasing and putting my trust in yalls hands. So this will be fixed immediately or the next time you hear from me it will be through a 3rd party.

Never had any issues with over 20 devices on my house. Never been robbed except before I had Ring. Once I was robbed I got the Ring products. I adopted a dog. Got a CCTV system as a back up and shotguns as well. Many years later. Everything still works fine. No issues at all. So not everyone has the same experience. I know many that would agree. As for the recordings. It's all stated. If you can't find the time in a month to download oh so important videos, that's your fault. You rant on go on as being public safety. Then you should know better. I'm public safety too. Your failures and your own and not Rings. And if you get robbed that often and do little more than just install a few cams, you've not done enough. Moving to a better area would be my first step. So, going on a rant and then using a bunch of tags looks childish. So, don't group everyone in your failures and say all Ring products don't work. My work as stated and I know all the rules. No problems at all. No more house being robbed either.

J is 100% correct. And to be perfectly honest anyone who disagrees is either riding their luck, trying to justify their spending, or simply does not know what they are talking about. Comparatively speaking, there are other economical options for a better quality. It is without a doubt a money hungry system. The company doesn’t even have a repair service that can repair at a cost. It’s either you pay for their $10 per month warranty (which to me isn’t worth it) or buy a new one. It’s a win-win for ring. Spotlight cams have a faulty design whether you are trying to replace the battery and trying to click the bottom back in or thinking that it is at least water resistant to normal weather conditions. In my area... I have normal weather conditions.. owned one for 18 months and the battery terminal gets damaged. If these products are made to be outside and you know they are water sensitive then why not even offer a protective case ? They have them for smartphones. But the reason why is because they want the customer to pay for the warranty or purchase a brand new one. Other companies don’t charge extra or have time limits for your footage on cloud. It supposed to be your cloud not rented cloud. If you do a comparison to other surveillance systems you will find ring products and services are not worth it at all. I’m speaking from experience as well.

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Mai 18, 2023

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