No automatic live view in iOS app

Question

It used to be that live view automatically popped up upon motion and/or doorbell activation in the iOS app.  It has quit doing that for the past 3 to 4 months.  It works on our Echo Show, but not on the  iPad that is mounted right next to the door.  What gives?  I've already talked to tech support and they said it was an issue with the app and that it would be fixed in a month.  It still doesn't work.

ebonythom · Answer

When it's on, you see the Live Photo button at the top of your Camera. The Camera app turns Live Photos on agian automatically. It's not essential, but it will allow you to have the doorbell chime Just head into the app and you'll see authorised client devices.

Caitlyn_Ring · Answer

Hi @tonybroome1981. If possible, can you check if there is a specific setting available in your Ring App? Please open the Ring App  tap the Menu in the top left  tap Devices  tap your Doorbell  tap Device Settings  tap Alert Settings  choose Notification Preferences and send me a screenshot of what you're seeing on this screen. If you don't have this option, send me a screenshot of what you do have available on Alert Settings so I can take a look. :)