Floodlight schedule not working

Question

We have had a problem with our floodlight for over a month. I've even spoken to a customer tech at Ring. We have the lights scheduled to come on at 5 pm, turn off at 7 am. The lights will turn on at 4 pm, shut off at 6 am. We've adjusted the time in the app, saved it and it still does not work. We've reset the light according to the Ring representative, reset it through the wired switch and have even removed the app from our phones and then added it again. I'm not sure if there's a problem with the light/camera or if there's a problem with the app, which my husband thinks. We have had this camera/light for a year and never had a  problem before.

jbc976 · Answer

I have fixed the problem but I am not happy with this solution. I have now scheduled the light to turn on at 6 pm and shut off at 8 am. This has helped with getting the lights to turn on at 5pm and shut off at 7am. Why do I have to move the scheduled time up by an hour? My city and state are entered into my profile correct but some how the scheduling has me in a different time zone.

Obxcam · Answer

Our first floodlight cam worked great until it somehow got water in it. Ring sent us another as it was u see warranty. Just went to set it up and it was a complete cluster. I bought a chime pro as an extender just in case. Took 1 hour with help to finally connect to WiFi after the nice rep did something on her end. I then connected it to the chime pro & it started working better. Lights went off this am at scheduled time. Tonight- nothing. Lights would not come on with schedule. They come on with manual on/off but that is a pain. Last year I had a similar problem for a short period of time and was told it must be my WiFi connection. I called back and another rep told me it was a programming issue they were working on. This is ridiculous that this part of the app consistently does not work with updates! Would love my lights to come on when I set them and off when I set them.