My spotlight camera won't recognize that the battery is inserted. Under device health it will say, require battery. The battery is in the right way and fully charged. Camera works ( picture not in full color) but I can't tell what battery life is left. Help!! I have taken the battery out and re-inserted it multiple times, but nothing. Had this camera less than a month now. Anyone else had this problem before?

My spotlight camera does not recognize full batteries and won't turn on. I have tried to delete the device and add it again and have done a hard reset...still nothing. Feeling frustrated.

I'm having the same problem. I have one unit that works witht he same charged battery but the other same unit doesn't work, so I'm wondering if it's the unit rather than the battery? I purchased another battery but the issue continues in both battery slots. Do you know if there is a guarantee with Ring or a quick fix for this problem?

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November 30, 2020

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