My Ring video doorbell has been playing up so I decided to reinstall it. I have a Ring chime Pro so I first reset that then went to add the doorbell to it. It tells me the device is registered to someone else which is impossible because I'm the only person who has owned it. I tried to request a transfer by sending an email (thinking it would come to me), no such luck. Now I'm stuck with an unusable device and to cap it I've just reinstalled my kitchen chime and that says it's registered to someone else as well. End of my tether, please help.

V ame problem, not changed anything, now it’s saying this device is linked or something to another account, please ask for permission to share, I don’t want to share, it’s bloody mine, what a crap service ring have, these are not cheap things,

Hi @user28332. It sounds like you may have logged into a different Ring account using a different email address. Make sure to sign into the original Ring account that you set your Ring devices up under, and ensure you are on the correct Location in the Ring app, which is listed in the top center. If this continues to happen, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look.

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tomthefisher

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August 09, 2020

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