U
What doorbell to go for
battery-video-doorbell
troubleshooting
cs-support
I have a ring doorbell 2 and the picture is starting to go. In the day time the picture freezes or has glitchy lines all over it and as soon as it goes into night mode the picture is just black. Do I need to replace the battery or get a whole new doorbell? If I do.. what doorbell would you suggest? Thanks
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22-09-2024 18:46:51
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Caitlyn_Ring
Hi @user_f83887. If the view is pitch black at night, it sounds like there's an issue with the IR filter properly clicking on and off. Try rebooting the doorbell using the reboot option on the Device Health page in the Ring app. This should only take a few moments, and may clear up the video quality issues. If the reboot doesn't resolve this, you can fully reset the doorbell by holding down the setup button for 20 seconds. Once that's done, complete a new setup in the Ring app using the steps under Set Up a Device. Should this issue persist still, please reach out to our support team at one of the numbers here, or on Facebook @Ring by sending a private message.
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27-09-2024 23:23:24
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